Placeholder copy — last updated pending
This page contains draft placeholder text. Final legal copy will be supplied by Aspen Wholesale and replaces the body of every section below.
1. Order Processing
Orders ship within 48–72 hours of wire confirmation. Orders placed before the daily cut-off are picked the same business day once payment clears.
Orders awaiting payment confirmation or compliance review remain in Processing until cleared.
2. Carrier and Transit
All shipments go out via UPS and are fully insured. Transit time depends on the service level selected at confirmation.
3. Discreet Packaging
Plain outer packaging with no product branding. Cold-chain handling is used where the product requires it.
4. Tracking
Tracking numbers appear on the order detail page in the portal as soon as the label is generated.
5. Damaged or Incorrect Shipments
Claims for damaged, short, or incorrect shipments must be raised within 48 hours of delivery, with photographs of the outer packaging and contents.
6. Exchange Policy
Exchange only — we do not issue refunds. Unopened product reported within the 48-hour claim window is exchanged for equivalent replacement stock.
Questions about a shipment: info@aspenwholesale.com.